Fiji Ports’ journey towards digitalization, has not only improved operational performance but also aligned FPCL’s focus on Smart Port concept.

Since the implementation of the Information Systems Strategic Plan (ISSP) in 2019, FPCL has successfully executed several key projects that have significantly strengthened and enhanced the delivery of ICT services, further solidifying its position as a forward-thinking leader in the maritime sector.

FPCL has made significant progress in advancing its digital infrastructure, underscoring its commitment to innovation, efficiency, and resilience. Key achievements include enhancing IT border security infrastructure with robust monitoring and response capabilities, ensuring the protection of critical systems and data. The integration of business continuity measures within the organizational continuity plan has strengthened FPCL’s resilience against disruptions.

Additionally, the implementation of comprehensive IT policies and procedures has reinforced consistency and security across operations. Automation of systems and processes has streamlined workflows, while improvements in data quality, integrity, and representation have enhanced decision-making and operational transparency.

The unification of systems has fostered seamless integration, and the introduction of a Learning and Knowledge Management System has empowered employees through better access to information and training. In its efforts to transition towards Smart Port concept, Revenue Automation project has been implemented to enrich external customer experiences in the areas of electronic invoices and online payment.

FPCL’s focus on adopting international best practices has set the foundation for achieving industry certifications, solidifying its position as a leader in innovative and sustainable port management.